To change which audio devices are used click “Call Controls” and then “Devices”. Instead of using my laptop speaker and microphone, I want Skype for Business to use the headset I just plugged in. This doesn’t use the telephone network at all so there is no phone charge associated with this call. In this case I want to use my computer to make the call so I’ll select to do a Skype call. If your infrastructure is set up to allow external phone calls you can even call landline and mobile numbers directly from here. To initiate a voice call in Skype for Business click the “Phone” button. Turning an instant messaging conversation into a voice call The subject line of the email will appear in the instant messaging conversation window, making it easier for everyone to see what the conversation is all about. Hi guys – can we meet online to solve this? To initiate an instant messaging conversation with everyone in the email thread, on the “Home” tab, click “IM” and then in the drop down select “Reply All with IM”. In this case, I want to start a conversation with both Kristina and Peter. By clicking this you will send an instant message to the person who sent the email. In Outlook you can reply to any email using instant messaging by clicking the little “IM” icon in the email header. I can see from Peter and Kristina’s green presence status that they’re both available. Instead of using email, the issue will be solved much more effectively using Skype for Business.

Following that email are numerous email back and forth about the budget. Peter has attached a link to an updated marketing budget in his initial email. Here I am in my inbox going through a long email thread about an updated marketing budget including two of my colleagues Peter and Kristina. Responding to an email with an instant message

In this story-based tutorial you will learn to:

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